Terms & Conditions

1. About these terms

These Terms & Conditions ("Terms") govern your access to and use of the NefraOne platform ("Service"), operated by NefraOne Solutions (TR0344472-X), a company incorporated in Malaysia ("we", "us", "our"). By accessing or using the Service, you agree to be bound by these Terms.

2. The Service

NefraOne is a software-as-a-service application that helps dialysis centres in Malaysia manage clinical operations including patient registers, dialysis session records, vitals, laboratory orders, medication, sponsorships, and submissions to regulatory portals (including the National Renal Registry and LHDN MyInvois). The Service is intended for use by registered dialysis centres and their authorised personnel; it is not a medical device and does not provide clinical decision-making.

3. Accounts and access

Access to the Service is provided through accounts created by your organisation's administrator. You are responsible for keeping your sign-in credentials confidential, for all activity that occurs under your account, and for notifying us immediately if you suspect unauthorised access. We use passwordless email one-time codes for authentication; you must use an email address you control.

4. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in breach of Malaysian law, including the Personal Data Protection Act 2010 ("PDPA")
• Access, alter, or attempt to access data belonging to other tenants or patients you are not authorised to view
• Attempt to disrupt, reverse-engineer, or bypass the security or rate limits of the Service
• Submit false or misleading information to regulatory portals through the Service
• Resell or sublicense access to the Service without our written permission

5. Your data and content

You and your organisation retain ownership of all clinical and personal data that you enter into the Service ("Customer Data"). You grant us a limited licence to process Customer Data solely to provide the Service, to keep it secure, and to comply with applicable law. We process Customer Data as a data processor on your behalf; the data controller is your organisation. Our handling of personal data is described in the Privacy Policy.

6. Regulatory submissions

Features that prepare or transmit data to third-party portals (the National Renal Registry, LHDN MyInvois) are provided as a convenience. You remain responsible for the accuracy, completeness, and timeliness of every submission. Reference codes, classification codes, tax categories, and digital-signature configurations must be verified against the live SDKs before any production submission. The Service does not guarantee acceptance of any submission by a third-party portal.

7. Service availability

We aim to provide the Service with reasonable availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, upgrades, or events beyond our reasonable control. Specific service levels, if any, are set out in your organisation's separate subscription agreement with us.

8. Intellectual property

The Service, including all software, design, and documentation, is owned by NefraOne Solutions (TR0344472-X)and licensed (not sold) to you for the duration of your subscription. You may not copy, modify, distribute, or create derivative works of the Service except as expressly permitted by these Terms or your subscription agreement.

9. Disclaimers and limitation of liability

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We are not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenues, data, or goodwill, arising out of or in connection with your use of the Service. Nothing in these Terms limits liability that cannot be limited under Malaysian law.

10. Termination

We may suspend or terminate your access to the Service if you materially breach these Terms, if required by law, or if your organisation's subscription lapses. On termination, we will retain Customer Data for the period set out in the Privacy Policy and your subscription agreement, after which it will be deleted in accordance with our data retention schedule.

11. Changes to these terms

We may update these Terms from time to time. Material changes will be notified to account administrators by email and through the Service at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.

12. Governing law and disputes

These Terms are governed by the laws of Malaysia. Any dispute arising out of or in connection with these Terms is subject to the exclusive jurisdiction of the courts of Malaysia, subject to any mandatory consumer protection rights you may have.

13. Contact

Questions about these Terms can be sent to NefraOne Solutions (TR0344472-X) via our contact page.